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The Village of Glen Ellyn’s water distribution system contains approximately 110 miles of water main, 1,300 fire hydrants, 1,600 valves and has over 8,200 water services.  The sanitary sewer collection system comprises around 85 miles of sewer mains with over 2,000 manholes and contains five lift stations.  The storm sewer collection system contains about 65 miles of piping, 3,100 catch basins and inlets and 1,200 manholes.

Questions
For information about water and sewer rates, please see the Rate Information section. For questions related to billing, including setup/closing an account or payment options, see the Services Bill section.
If you are experiencing a water or sewer issue please call Public Works at 630-469-6756 M-F during normal business hours 7AM-3:30PM to report the issue.  After hours and weekends the problems can be reported through the Glen Ellyn Police Department non-emergency number 630-469-1187.
For homeowners that are experiencing a sanitary backup, the Village encourages a call to Public Works first before calling a plumber. Village staff will come out to determine if the issue is within the sanitary main line or is a private service issue.
Flooding
During large rain events, the Village's sewer system can be overloaded, sometimes causing the pipes to surcharge. Care should be taken around these areas as the surcharging water can displace manhole covers. Issues of flooding or surcharging should be reported to Public Works by providing the location of the issue and if know, if the problem relates to a storm or sanitary sewer.
Fire Hydrants
The Village's fire hydrants are connected to the water system for the purpose of fighting fires, saving lives and protecting property. Unlawful use of fire hydrants is not permitted and should be reported to the Public Works Department if seen. Homeowners are also encourage to keep the area around a hydrant clear of landscaping and snow to provide easy access in case of an emergency.
Homeowner's Responsibility
In regards to water service, the homeowner is responsible for the service line from the shutoff, known as a curbstop and typically located in the right-of-way, to the home.
In regards to sanitary service, the homeowner is responsible for the service from the building to the connection at the sanitary mail line owned by the Village. This responsibility would include any repairs or replacement, such as a leak on the water service or roots causing a blockage in the sanitary service.
Water Information
The Public Works Department is responsible for the delivery of safe, potable water to residents, businesses in the Village and for fire suppression. Personnel in the department are responsible for emergency repair of broken mains, as well as repair, replacement and preventative maintenance of mainline water valve, fire hydrants and the publicly owned portion of the water service.
The Village of Glen Ellyn obtains its water supply from Lake Michigan. Water first travels through the City of Chicago water system and the DuPage Water Commission (DWC) water system before arriving to your home in Glen Ellyn. The DuPage Water Commission is regulated by a 12-memeber Board of Directors, comprised of representatives and a chairman appointed by DuPage County. For more information on the Commission or Lake Michigan water, please visit the DuPage Water Commission's website here.
The Village finances the drinking water system through the Water Fund. This fund is an enterprise fund, whereby monthly consumption based charges and fees that residents pay support the daily operations, system maintenance and capital investment of the Village's water system. More information about this fund can be found in the annual Village Budgets.
Water Quality Reports
The Environmental Protection Agency (EPA) requires all local governments to provide an annual water quality report. The Village of Glen Ellyn meets or exceeds the standards established for drinking water by the EPA. For more information on the Village of Glen Ellyn’s water quality, please see the full water quality reports.
Lead in Drinking Water
The Village purchases treated drinking water from the Dupage Water Commission via the City of Chicago. By monitoring and adjusting pH levels, the City of Chicago Department of Water Management (DWM) reduces the corrosiveness of water. In addition, the City of Chicago DWM has an aggressive anti-corrosion program in which phosphates, a common food ingredient, are added to form a coating on lead pipes, preventing lead from leaching into the water. Elevated lead levels  in  drinking  water  is  primarily  from  materials and  components  associated  with  service  lines  and  home  plumbing.

 

According to the American Water Works Association:
While the water utility and public health communities have made significant strides in reducing lead exposure, public health advocates and regulatory agencies are looking closely at the contribution of lead at the tap from lead service lines—particularly lead service lines that have been disturbed. There are three typical scenarios that raise concerns about elevated lead levels:
  1. Mandatory lead service line replacement with required by the Lead and Copper rule
  2. Infrastructure replacement when full or partial lead service line replacement occurs when other utility work is underway, such as during water main rehabilitation
  3. Repairs to lead service lines
On September of 2011, the Environmental Protection Agency (EPA) Science Advisory Board (SAB) found that the available data indicate that partial lead service line replacement “may pose a risk to the population, due to the short-term elevations in drinking water lead concentrations.” Both  the Center for Disease Control (CDC) Advisory Committee on Childhood Lead Poisoning Prevention and EPA’s Children’s Health Protection Advisory committees have subsequently expressed similar concerns about elevated lead concentrations in drinking water from partial lead service line replacements. EPA’s National Drinking Water Advisory Council indicated that elevated lead levels were a concern from both full and partial lead service line replacement. 

 

If  present,  elevated  levels  of  lead  can  cause  serious  health  problems, especially  for  pregnant  women  and  young  children. Glen Ellyn  is  responsible  for  providing  high  quality  drinking  water,  but  we  cannot  control  the  variety  of  materials  used  in  home plumbing  components ( faucets, fittings and solder). When  your  water  has  been  sitting  for  several  hours,  you  can  minimize  the  potential  for  lead  exposure  by  flushing   your   tap  for  30  seconds  to  two  minutes before using  the water  for drinking  or  cooking.  If you are concerned about lead in your water, you may purchase a lead testing kit, provided by a Certified Laboratory (listed below). Residents can also  purchase “lead specific” in house filters, but must follow the filter manufacturer requirements. Information  on  lead   in   your  drinking  water,  testing  methods and steps  you  can  take  to  minimize exposure to lead  is available  from  the  Safe Drinking Water Hotline (800) 426-4791  or  on the  web  at www.epa.gov/safewater/lead.

 

Certified Laboratories
Suburban Laboratories - 1950 Batavia Avenue Suite 150, Geneva IL 60134 (708) 544-3260
Environmental Monitoring and Technologies- 8100 North Austin Avenue, Morton Grove IL 60053 (847) 967-6666
PDC Laboratories - 2231 West Altofer Drive, Peoria IL 61615 (309) 692-9688
Any water quality questions please call the Village of Glen Ellyn Utility Division Superintendent
(630) 547-5516 or Senior Plant Operator (630) 547-5503.
For lead sampling results please click on the Water Quality Report links below.
Lawn Irrigation Restrictions
The Illinois Department of Natural Resources mandates that water conservation measures be undertaken between May 15 and September 30. During this time period, the Village of Glen Ellyn will be enforcing these lawn sprinkling regulations. The regulations allow odd-numbered street addresses to water lawns on odd-numbered calendar days, while even-numbered street addresses may water on days that have an even-numbered calendar date. Lawn sprinkling on this odd/even schedule may only be performed from 5 to 8 a.m. and 7 to 11 p.m. Questions about sprinkling should be directed to the Public Works Department at 630-469-6756.
The Village owns and maintains the sanitary sewer collection system that conveys the wastwater to the Glenbard Wastewater Authority (GWA), the treatment plant for both Glen Ellyn and Lombard. Public Works is not responsible for the treatment of the water or for the interceptor sewers that carry the waste into the plant once leaving the collection system. For more infromation on GWA and the treatment process, please visit their website..
Clearwater Inspections
The Village's Clearwater Removal Program was implemented to reduce the amount of Clearwater (rainwater) improperly entering the sanitary sewer system, thereby reducing the strain on the system during major rain events. During a major storm, Clearwater entering sanitary sewers can overload the system causing sewage to backup into homes. Additionally, Clearwater does not need to be treated the same as sanitary waters and any amount diverted from the wastewater plan reduces the overall cost to the Village for treatment
Village code 3-42-15 requires an inspection to be made whenever a Real Estate Transfer Stamp is required (e.g. sale of property, title transfer, putting your deed into trust, refinancing, etc.). The inspection is to see if the building has a sump pump, and that the sump pump is not illegally connected to the sanitary sewers. The inspection must be performed before the Village can issue a Real Estate Transfer Stamp. Please contact the Public Works Department at 630-469-6756 to schedule an appointment or for more information.
Sanitary Sewer Cost Share Program
The Village Board approved a program for cost sharing some sanitary service repairs that may be incurred by property owners. This program may also apply to homes that are having Class II or lower work being performed, if the entire sanitary service from the building to the sanitary main connection is replaced. Class III or new construction homes are not eligible for this program. See below for the cost share pamphlet form that outlines the program and application for participation. Please contact Public Works at 630-469-6756 for additional information.
Overhead Sewer Conversion Cost Share Program
The Village Board approved a program for eligible residences to help modify their plumbing system to minimize the possibility of sanitary sewer backups. The Village will reimburse 50% of the cost, up to $5,000 for the conversion to overhead sewer. Funding is also available for installation of a backflow valve, which may also help prevent backups but does not offer the same level of protection as an overhead sewer. Any existing Clearwater connections (sump pumps, drain tiles, downspouts, etc.) must be eliminated to participate in the program. See below for the cost share pamphlet that outlines the program and application for participation. Please contact Public Works at 630-469-5756 for more information.
Storm Sewer Information
The Village owns and maintains the stormwater collection system, which collects the runoff and conveys in to the DuPage River. Crews work to clean the catch basins and inlets for the system, designed to trap debris and prevent that from entering the waterways on a cyclical basis. Homeowners are encouraged to keep storm grates in front of their property clear of debris, including leaves and snow, to prevent surface flooding from occurring
Concerns about stormwater flooding can be reported to Public Works at 630-469-6756, Monday-Friday during normal business hours. After hours and on weekends, you can report concerns to the Glen Ellyn Police Department non-emergency number at 630-469-1187. Additional information related to stormwater management can be found on the DuPage County Stormwater Management website.
The Stormwater Management Program Plan, Annual Reports and PErmits can be foud here below:
Sump Pumps
Per Village Code 8-1-10 the directed discharge of sump pumps, gutters or other similar drainage devices into the public right-of-way is prohibited. Such discharges can cause conditions, such as algal growth in the summer/icing in the winter, which can be dangerous to pedestrians or vehicular traffic. Additionally, the excess water can be detrimental to parkway trees and cause an accelerated deterioration of sidewalks, driveways and streets. The homeowner is required to rectify the situation when notified and failure to do so can result in fines.
After being made aware of such situations, Public Works will work with the property owner to rectifythe situation. Solutions many involve changing the discharge location, installation of drywells or direction connection to the Village's storm sewer system, among other possibilities. Discharge or Clearwater into the sanitary sewers is not allowed and is a violation of Village Code 7-9-25. Please contact Public Works at 630-469-6754 for additional information.
 
Glen Ellyn Civic Center
Office Hours
   
Monday-Friday 8:00 a.m. to 4:30 p.m.
535 Duane St. Glen Ellyn IL. 60137
(630) 469 5000
©Village of Glen Ellyn, IL